Returns
You can return any full price item to us within 14 days of receipt for a refund, we do not currently offer exchanges. If 14 days have gone by since your purchase, unfortunately we can not offer you a refund.
To be eligible for a return, your item must be unused, tags attached and in the same condition that you received it. It must also be in the original packaging and returned within 14 days of receipt.
To return a item please follow the instructions below:
Click the link below to print a returns form:
Returns Form 1
Please complete the returns form and return to:
The Boutique Essex
7 Crown Hill
Upshire
Essex
EN9 3TF
Please note we are unable to process any returns that do not have a completed returns form.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.
We recommend using a signed for postal service or purchasing postal insurance, as we are not responsible for any items that are returned to us or guarantee that we will receive your returned item.
Refunds
Once your return is received and inspected, If your return is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within 14 working days.
All parcels returned to sender due to the customer entering a invalid/incomplete address at checkout or are unavailable for delivery, the customer will incur the charge of the original postage plus the cost of postage to return the item back to us.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your card issuer, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of the above and 14 working days have passed and you still do not have your refund, please contact us at hello@theboutiqueessex.co.uk.
Sale/Promotional Items
All sale and promotional items purchased using a discount code are non refundable unless faulty. Online store credit will be issued on sale/promotional items.
Faulty Item Exchanges
We only replace items if they are defective or damaged. Please note embellished items may lose diamantes/beading after wear or washing, this is the delicate nature of the item and is not deemed faulty.
PLEASE NOTE: Due to COVID19 and the current high volume of orders we are experiencing, there may be delays of 1 - 3 working days in dispatching your order. We apologise for any inconvenience this may cause.
Some styles are currently on pre order due COVID19 effecting deliveries to our suppliers, therefore please check the items description when ordering and before contacting us to see the status of your shipment.
UK Standard Delivery (3-5 Working Days)
UK Next Day Delivery (Order by 12 Noon -Monday to Thursday for next day delivery. Orders received after Thursday 12 noon, will go out for next day delivery on the Friday and will reach you on Monday as it excludes Saturday & Sunday delivery)
EU Delivery Including Ireland & Scottish Highlands (3-5 Working Days)
USA & Rest Of The World
PLEASE NOTE IF INCORRECT POSTAGE IS SELECTED YOUR ORDER WILL NOT BE PROCESSED.
ALL DELIVERIES NEED A SIGNATURE SO ENSURE SOMEONE IS AVAILABLE TO SIGN FOR THE DELIVERY.
Next working day delivery is available to all UK mainland orders placed before 12 noon Monday – Friday (excluding Saturdays, Sundays & Bank Holidays)
If you order on a Friday for Next day Delivery – It will not be delivered until the Next Working Day, which is Monday Although we offer a Next Day Delivery Service occasionally the Courier or Royal Mail may be unable to deliver next day for reasons outside of their control and we cannot be held responsible.
We reserve the right to select the best delivery option for each parcel.
INTERNATIONAL CUSTOMERS
International orders may incur custom duties and taxes on the items, and we are not responsible for these charges. Should you reject a delivery because of customs charges we will deduct the cost of returning the item back to us from your refund. If the cost of returning the item is greater than the cost of the item we will authorise the item to be disposed of and no refund will be given.
