To be eligible for a return, your item must be unused, tags attached and in the same condition that you received it. It must also be in the original packaging and returned within 7 days of receipt.
Once your return is received and inspected, If your return is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 working days.
Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
All sale and promotional items purchased using a discount code are non refundable. Online store credit will be issued on sale/promotional items.
Faulty Item Exchanges
We only replace items if they are defective or damaged. Please note embellished items may lose diamantes/beading, this is the delicate nature of the item and is not deemed faulty. If you need to contact us regarding a faulty item, send a email to firstname.lastname@example.org.
To return your product, please send your return to: The Boutique Essex, 160 High Street Epping, Essex CM16 4AQ
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend using a signed for postal service or purchasing postal insurance, as we are not responsible for any items that are returned to us or guarantee that we will receive your returned item.